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Check UCCX agent skills using SQL query on CLI
The following SQL command will output a table reflecting current agent skill assignments. run uccx sql db_cra select s.skillname, rsm.competencelevel, r.resourceLoginID, r.extension, r.resourceFirstName, r.ResourceLastName,t.teamname from skill s inner join resourceskillmapping …
Communications Manager
View AllQuerying CUCM via AXL – sample Python script
* Update: I re-formated the code below at ~4pm EDT on 2/28/2018 so if you copied and pasted the code prior to that time, you may have encountered errors. Python …
Contact Center
View AllComparing date and time in UCCX script
One of our clients has a IVR based bid system which allows callers to place bids for services over the phone. The IVR application validates the identity of the caller, …