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Check UCCX agent skills using SQL query on CLI

- by IPT Admin

The following SQL command will output a table reflecting current agent skill assignments. run uccx sql db_cra select s.skillname, rsm.competencelevel, r.resourceLoginID, r.extension, r.resourceFirstName, r.ResourceLastName,t.teamname from skill s inner join resourceskillmapping …

Error Configuring SIP Server Group in SPOG

Cisco CUBE Smart Licensing

Comparing date and time in UCCX script

Safe (mostly) IOS debug parameters

Communications Manager

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AXL / Communications Manager / Python

Querying CUCM via AXL – sample Python script

- by IPT Admin

* Update: I re-formated the code below at ~4pm EDT on 2/28/2018 so if you copied and pasted the code prior to that time, you may have encountered errors. Python …

Querying CUCM via AXL using Python scripts – Installing Python

Communications Manager ANI based call routing

Rebooting CUCM servers, verifying system status and database replication

Installing CA Signed Certs on CUCM

InformaCast Speakers – Network Requirements

Contact Center

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Contact Center Express / UCCX Scripting

Comparing date and time in UCCX script

- by IPT Admin - Leave a Comment

One of our clients has a IVR based bid system which allows callers to place bids for services over the phone. The IVR application validates the identity of the caller, …

CCX Scripting Series – Are there agents Logged-In or Ready?

CCX Scripting Series – Triggering outbound calls from a webpage

CCX Scripting Series – “Are you still there?”

CCX Scripting Series – Reactive Debugging

CCX Scripting Series – Validating a Script

Contact Center Express

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Comparing date and time in UCCX script

CCX Scripting Series – Are there agents Logged-In or Ready?

CCX Scripting Series – Triggering outbound calls from a webpage

CCX Scripting Series – “Are you still there?”

CCX Scripting Series – Reactive Debugging

CCX Scripting Series – Validating a Script