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Using MacOS built-in SFTP server

February 4, 2018February 4, 2018 - by IPT Admin

I love that I’m able to use my Macbook Pro to perform most tasks related to Cisco UC installs and upgrades these days.  Whether it’s using Jabber for Mac, Firefox …

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Communications Manager / Slideshow

Communications Manager ANI based call routing

January 24, 2018January 24, 2018 - by IPT Admin

Over the years, I’m sure we’ve all had requests to perform ANI based inbound call routing on Cisco Communications Manager.  Prior to CUCM 8.x, this wasn’t possible within Communications Manager; …

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Communications Manager / Slideshow

Rebooting CUCM servers, verifying system status and database replication

November 3, 2017November 4, 2017 - by IPT Admin - Leave a Comment

To preempt potential fallout from UC server reboots, I’ll outline the process for rebooting the servers, as well as verifying services states and database replication between the Publisher and subscriber …

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Communications Manager / Slideshow

Installing CA Signed Certs on CUCM

December 8, 2016October 27, 2017 - by Admin User

Just a quick overview of the process for installing CA signed certs on CUCM. Certs can be signed for a public CA, which would essentially allow the certs to be …

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Slideshow / UCCX Scripting

CCX Scripting Series – Are there agents Logged-In or Ready?

May 19, 2015November 4, 2017 - by Admin User

In a contact center environment, customers quite often want to perform custom call routing when either there are no agents in a ready state, or if there are no agents …

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Contact Center Express / Slideshow

CCX 8.x/9.x Integration with SQL Database

April 24, 2014January 14, 2018 - by Admin User

This guide covers database configuration of the UCCX server only.  The scripting side will be covered in a follow-up tutorial. Contact Center Express Premium supports direct integration to off box …

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Contact Center Express / Slideshow / UCCX Scripting

CCX Scripting Series – Reactive Debugging

December 30, 2013January 14, 2018 - by Admin User

Reactive debugging is useful in troubleshooting failures or unexpected behaviors within an application script. Reactive debugging allows you to review step by step processing of the script and assess the …

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Communications Manager / Slideshow

Viewing File Sizes on Cisco UC Servers

December 20, 2013 - by Admin User

If you need to view the file sizes on a Cisco UC filesystem (e.g. Communications Manager, or Contact Center Express), you can execute the following command: admin: file list tftp * …

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Contact Center Express / Slideshow / UCCX Scripting

CCX Scripting Series – Validating a Script

December 14, 2013January 14, 2018 - by Admin User

Validating a new script file using the UCCX Script Editor can aid in reducing potential issues during implementation as it will “validate” all script steps have been configured and variable …

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Contact Center Express / Slideshow

Enabling CUIC in Cisco UCCx 9.x

November 7, 2013 - by Admin User

With the release of Unified Contact Center Express, Cisco has bundled in a new contact center reporting application called Cisco Unified Intelligence Center. Though the application is available in UCCx …

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Latest Posts

Using MacOS built-in SFTP server

February 4, 2018February 4, 2018

Communications Manager ANI based call routing

January 24, 2018January 24, 2018

Rebooting CUCM servers, verifying system status and database replication

November 3, 2017November 4, 2017

Installing CA Signed Certs on CUCM

December 8, 2016October 27, 2017

CCX Scripting Series – Are there agents Logged-In or Ready?

May 19, 2015November 4, 2017

Useful Cisco Links

All of the links below are sourced from the Cisco Tools Catalog (found here).


Collab Solutions Analyzer
Bug Search Tool
Device Coverage Checker
Dialed Number Analyzer for CUBE
Product Upgrade Tool
Software Downloads
IOS Capture Config Generator
DSP Calculator

Cisco UC Virtualization Sizing

All of the links below are sourced from the Cisco UC on UCS Wiki Supported Applications page (found here).


CUCM Virtualization Specs
CUCXN Virtualization Specs
UCCX Virtualization Specs
CER Virtualization Specs
CUACA Virtualization Specs
IM&P Virtualization Specs

Generic Links

CNAM Database Lookup
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