Using MacOS built-in SFTP server
I love that I’m able to use my Macbook Pro to perform most tasks related to Cisco UC installs and upgrades these days. Whether it’s using Jabber for Mac, Firefox …
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Communications Manager ANI based call routing
Over the years, I’m sure we’ve all had requests to perform ANI based inbound call routing on Cisco Communications Manager. Prior to CUCM 8.x, this wasn’t possible within Communications Manager; …
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Rebooting CUCM servers, verifying system status and database replication
To preempt potential fallout from UC server reboots, I’ll outline the process for rebooting the servers, as well as verifying services states and database replication between the Publisher and subscriber …
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Installing CA Signed Certs on CUCM
Just a quick overview of the process for installing CA signed certs on CUCM. Certs can be signed for a public CA, which would essentially allow the certs to be …
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CCX Scripting Series – Are there agents Logged-In or Ready?
In a contact center environment, customers quite often want to perform custom call routing when either there are no agents in a ready state, or if there are no agents …
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CCX 8.x/9.x Integration with SQL Database
This guide covers database configuration of the UCCX server only. The scripting side will be covered in a follow-up tutorial. Contact Center Express Premium supports direct integration to off box …
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CCX Scripting Series – Reactive Debugging
Reactive debugging is useful in troubleshooting failures or unexpected behaviors within an application script. Reactive debugging allows you to review step by step processing of the script and assess the …
Read MoreViewing File Sizes on Cisco UC Servers
If you need to view the file sizes on a Cisco UC filesystem (e.g. Communications Manager, or Contact Center Express), you can execute the following command: admin: file list tftp * …
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CCX Scripting Series – Validating a Script
Validating a new script file using the UCCX Script Editor can aid in reducing potential issues during implementation as it will “validate” all script steps have been configured and variable …
Read MoreEnabling CUIC in Cisco UCCx 9.x
With the release of Unified Contact Center Express, Cisco has bundled in a new contact center reporting application called Cisco Unified Intelligence Center. Though the application is available in UCCx …
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