
Using MacOS built-in SFTP server
I love that I’m able to use my Macbook Pro to perform most tasks related to Cisco UC installs and upgrades these days. Whether it’s using Jabber for Mac, Firefox …
Read MoreI love that I’m able to use my Macbook Pro to perform most tasks related to Cisco UC installs and upgrades these days. Whether it’s using Jabber for Mac, Firefox …
Read MoreOver the years, I’m sure we’ve all had requests to perform ANI based inbound call routing on Cisco Communications Manager. Prior to CUCM 8.x, this wasn’t possible within Communications Manager; …
Read MoreTo preempt potential fallout from UC server reboots, I’ll outline the process for rebooting the servers, as well as verifying services states and database replication between the Publisher and subscriber …
Read MoreJust a quick overview of the process for installing CA signed certs on CUCM. Certs can be signed for a public CA, which would essentially allow the certs to be …
Read MoreIn a contact center environment, customers quite often want to perform custom call routing when either there are no agents in a ready state, or if there are no agents …
Read MoreThis guide covers database configuration of the UCCX server only. The scripting side will be covered in a follow-up tutorial. Contact Center Express Premium supports direct integration to off box …
Read MoreReactive debugging is useful in troubleshooting failures or unexpected behaviors within an application script. Reactive debugging allows you to review step by step processing of the script and assess the …
Read MoreIf you need to view the file sizes on a Cisco UC filesystem (e.g. Communications Manager, or Contact Center Express), you can execute the following command: admin: file list tftp * …
Read MoreValidating a new script file using the UCCX Script Editor can aid in reducing potential issues during implementation as it will “validate” all script steps have been configured and variable …
Read MoreWith the release of Unified Contact Center Express, Cisco has bundled in a new contact center reporting application called Cisco Unified Intelligence Center. Though the application is available in UCCx …
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