The following SQL command will output a table reflecting current agent skill assignments. run uccx sql db_cra select s.skillname, rsm.competencelevel, r.resourceLoginID, r.extension, r.resourceFirstName, r.ResourceLastName,t.teamname from skill s inner join resourceskillmapping …
Read MoreRecently had an issue working with a CCE engineer trying to configure a SIP server group in SPOG 12.5 for a couple of CUBE routers. Turns out SPOG requires the …
Read MoreStarting with IOS 16.10, Cisco requires Smart Licensing registration for Cisco CUBE. Failure to register the device with a Smart Licensing token will result in the evaluation period expiring and …
Read MoreThe configuration parameters below, in most situations, should allow for safe debugging of voice related issues on production routers. Debug output will be logged locally and can be retrieved with …
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I love that I’m able to use my Macbook Pro to perform most tasks related to Cisco UC installs and upgrades these days. Whether it’s using Jabber for Mac, Firefox …
Read Morecontroller t1 0/1/0 clock source line primary ! controller t1 0/1/1 clock source line secondary ! network-clock synchronization automatic network-clock input-source 1 controller T1 0/1/0 network-clock input-source 2 controller T1 …
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I ran into an issue recently where the reactive debugger in the UCCX script editor wouldn’t get triggered when listening for a new call. In my instance, the script path …
Read MoreI’ve needed to identify which drive array ESXi was installed on and wasn’t sure how to determine this. In vSphere, select the host you want to check, click Configuration >> …
Read MoreShort Text ${calledDN} dialed from extension ${callingDN} ${phoneDescription} at ${time}. Long Text: Date: ${date} Time: ${time} ${phoneDescription} Device Name: ${callingPhone} Directory Number: ${callingDN} Dialed Number: ${calledDN} Call ID: ${callID} Authentication …
Read MoreThe EHS cable is used with a supported wireless headset to allow wireless answering funcitonality (with your Cisco Phone). If your phone has a sidecar the factory EHS cable will …
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