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Contact Center Express / UCCX Scripting

Comparing date and time in UCCX script

February 26, 2020February 26, 2020 - by IPT Admin - Leave a Comment

One of our clients has a IVR based bid system which allows callers to place bids for services over the phone. The IVR application validates the identity of the caller, …

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Contact Center Express / UCCX Scripting

CCX Scripting Series – Triggering outbound calls from a webpage

April 28, 2014January 14, 2018 - by Admin User

Here’s an example of providing a mechanism to allow CCX agents to trigger an outbound call from a webpage. Copy the following code to cb.asp file on your IIS server: …

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Contact Center Express / Slideshow

CCX 8.x/9.x Integration with SQL Database

April 24, 2014January 14, 2018 - by Admin User

This guide covers database configuration of the UCCX server only.  The scripting side will be covered in a follow-up tutorial. Contact Center Express Premium supports direct integration to off box …

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Contact Center Express

CCX 9 Desktop Apps – Direct Download Links

February 12, 2014 - by Admin User

Cisco Agent Desktop: http://{server address}:6293/TUP/CAD/Cisco%20Agent%20Desktop.msi Cisco Supervisor Desktop: http://{server address}:6293/TUP/CAD/Cisco%20Supervisor%20Desktop.msi

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Contact Center Express / UCCX Scripting

CCX Scripting Series – “Are you still there?”

February 11, 2014January 14, 2018 - by Admin User

Ever notice after hearing your professionally (or casually) recorded menu prompt, a nagging system voice asks “Are you still there?”. This happens because, by default, the menu prompt step in …

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Contact Center Express / Slideshow / UCCX Scripting

CCX Scripting Series – Reactive Debugging

December 30, 2013January 14, 2018 - by Admin User

Reactive debugging is useful in troubleshooting failures or unexpected behaviors within an application script. Reactive debugging allows you to review step by step processing of the script and assess the …

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Contact Center Express / Slideshow / UCCX Scripting

CCX Scripting Series – Validating a Script

December 14, 2013January 14, 2018 - by Admin User

Validating a new script file using the UCCX Script Editor can aid in reducing potential issues during implementation as it will “validate” all script steps have been configured and variable …

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Contact Center Express / UCCX Scripting

CCX Scripting Series – Calling system prompts

December 9, 2013 - by Admin User - Leave a Comment

Starting with the first version of the linux based Unified Contact Center Express application (v8.0), system prompts were embedded in the linux operating system and are not accessible from the …

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Contact Center Express / UCCX Scripting

CCX Scripting Series – Granular Time of Day Routing

December 9, 2013 - by Admin User - Leave a Comment

I had a client request to route (or stop routing) calls to a CSQ at more granular increments than the 15 minute intervals provided by the CCX Script Editor.  The …

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Contact Center Express / UCCX Scripting

CCX Scripting Series – Capturing Called and Calling Number

December 9, 2013 - by Admin User - Leave a Comment

*NOTE:  This article does not address best practices, but merely the specific tasks associated with the objective.  Refer to the Cisco Unified Contact Center Express SRND for best practices. There …

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Useful Cisco Links

All of the links below are sourced from the Cisco Tools Catalog (found here).


Collab Solutions Analyzer
Bug Search Tool
Device Coverage Checker
Dialed Number Analyzer for CUBE
Product Upgrade Tool
Software Downloads
IOS Capture Config Generator
DSP Calculator

Cisco UC Virtualization Sizing

All of the links below are sourced from the Cisco UC on UCS Wiki Supported Applications page (found here).


CUCM Virtualization Specs
CUCXN Virtualization Specs
UCCX Virtualization Specs
CER Virtualization Specs
CUACA Virtualization Specs
IM&P Virtualization Specs

Generic Links

CNAM Database Lookup
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