Comparing date and time in UCCX script
One of our clients has a IVR based bid system which allows callers to place bids for services over the phone. The IVR application validates the identity of the caller, …
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CCX Scripting Series – Triggering outbound calls from a webpage
Here’s an example of providing a mechanism to allow CCX agents to trigger an outbound call from a webpage. Copy the following code to cb.asp file on your IIS server: …
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CCX 8.x/9.x Integration with SQL Database
This guide covers database configuration of the UCCX server only. The scripting side will be covered in a follow-up tutorial. Contact Center Express Premium supports direct integration to off box …
Read MoreCCX 9 Desktop Apps – Direct Download Links
Cisco Agent Desktop: http://{server address}:6293/TUP/CAD/Cisco%20Agent%20Desktop.msi Cisco Supervisor Desktop: http://{server address}:6293/TUP/CAD/Cisco%20Supervisor%20Desktop.msi
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CCX Scripting Series – “Are you still there?”
Ever notice after hearing your professionally (or casually) recorded menu prompt, a nagging system voice asks “Are you still there?”. This happens because, by default, the menu prompt step in …
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CCX Scripting Series – Reactive Debugging
Reactive debugging is useful in troubleshooting failures or unexpected behaviors within an application script. Reactive debugging allows you to review step by step processing of the script and assess the …
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CCX Scripting Series – Validating a Script
Validating a new script file using the UCCX Script Editor can aid in reducing potential issues during implementation as it will “validate” all script steps have been configured and variable …
Read MoreCCX Scripting Series – Calling system prompts
Starting with the first version of the linux based Unified Contact Center Express application (v8.0), system prompts were embedded in the linux operating system and are not accessible from the …
Read MoreCCX Scripting Series – Granular Time of Day Routing
I had a client request to route (or stop routing) calls to a CSQ at more granular increments than the 15 minute intervals provided by the CCX Script Editor. The …
Read MoreCCX Scripting Series – Capturing Called and Calling Number
*NOTE: This article does not address best practices, but merely the specific tasks associated with the objective. Refer to the Cisco Unified Contact Center Express SRND for best practices. There …
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