Installing CA Signed Certs on CUCM
Just a quick overview of the process for installing CA signed certs on CUCM. Certs can be signed for a public CA, which would essentially allow the certs to be …
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Jabber client configuration file local cache
Jabber downloads and stores local configuration files in the following locations: Mac OSX /Users/{username}/Library/Application Support/Cisco/Unified Communications/Jabber/CSF/Config Windows XP/7/10 c:\users\{username}\AppDate\Roaming\Cisco\Unified Communications\Jabber\CSF If Jabber won’t fully reset when doing a Reset Jabber …
Read MoreInformaCast Speakers – Network Requirements
Network requirements for InformaCast speakers: 10/100 Ethernet port with Power over Ethernet (802.3af), Class 2 or 3 (depending on speaker model). LED Signs require PoE+ (802.3at), Class 4. DHCP service …
Read MoreCisco 4300 T1 controller configuration
controller t1 0/1/0 clock source line primary ! controller t1 0/1/1 clock source line secondary ! network-clock synchronization automatic network-clock input-source 1 controller T1 0/1/0 network-clock input-source 2 controller T1 …
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CCX Scripting Series – Reactive debug doesn’t trigger on new call
I ran into an issue recently where the reactive debugger in the UCCX script editor wouldn’t get triggered when listening for a new call. In my instance, the script path …
Read MoreChanging VMWare vNIC from flexible to vmxnet3
When upgrading to Cisco UC version 10.x or higher, from version 9.x or earlier, you are required to change the vNIC adapter type from “Flexible” to “VMXNET 3”. There are …
Read MoreWhich device is VMWare ESXi installed on?
I’ve needed to identify which drive array ESXi was installed on and wasn’t sure how to determine this. In vSphere, select the host you want to check, click Configuration >> …
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CCX Scripting Series – Are there agents Logged-In or Ready?
In a contact center environment, customers quite often want to perform custom call routing when either there are no agents in a ready state, or if there are no agents …
Read MoreInformcast Text Alerts
Short Text ${calledDN} dialed from extension ${callingDN} ${phoneDescription} at ${time}. Long Text: Date: ${date} Time: ${time} ${phoneDescription} Device Name: ${callingPhone} Directory Number: ${callingDN} Dialed Number: ${calledDN} Call ID: ${callID} Authentication …
Read MoreCollab Edge for Jabber MRA – DNS
Jabber Mobile and Remote Access is heavily reliant on DNS. The biggest impact of this is that a lot of Cisco UC implementations may not utilize DNS. CUCM node names …
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