Comparing date and time in UCCX script
One of our clients has a IVR based bid system which allows callers to place bids for services over the phone. The IVR application validates the identity of the caller, …
Read MoreOne of our clients has a IVR based bid system which allows callers to place bids for services over the phone. The IVR application validates the identity of the caller, …
Read MoreIn a contact center environment, customers quite often want to perform custom call routing when either there are no agents in a ready state, or if there are no agents …
Read MoreHere’s an example of providing a mechanism to allow CCX agents to trigger an outbound call from a webpage. Copy the following code to cb.asp file on your IIS server: …
Read MoreEver notice after hearing your professionally (or casually) recorded menu prompt, a nagging system voice asks “Are you still there?”. This happens because, by default, the menu prompt step in …
Read MoreReactive debugging is useful in troubleshooting failures or unexpected behaviors within an application script. Reactive debugging allows you to review step by step processing of the script and assess the …
Read MoreValidating a new script file using the UCCX Script Editor can aid in reducing potential issues during implementation as it will “validate” all script steps have been configured and variable …
Read MoreStarting with the first version of the linux based Unified Contact Center Express application (v8.0), system prompts were embedded in the linux operating system and are not accessible from the …
Read MoreI had a client request to route (or stop routing) calls to a CSQ at more granular increments than the 15 minute intervals provided by the CCX Script Editor. The …
Read More*NOTE: This article does not address best practices, but merely the specific tasks associated with the objective. Refer to the Cisco Unified Contact Center Express SRND for best practices. There …
Read MoreAnother common scripting issue I’ve encountered has to do with the way CCX scripts are configured to TERMINATE a contact. More often than not, I’ve seen script authors configure a …
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