CCX Scripting Series – Accepting a Contact
One of the most common scripting issues I’ve seen has to do with the way CCX scripts are configured to accept a contact. More often than not, I’ve seen script …
Read MoreOne of the most common scripting issues I’ve seen has to do with the way CCX scripts are configured to accept a contact. More often than not, I’ve seen script …
Read MoreIf you have a MacBook, keep reading, otherwise this may not interest you. In addition to creating temporary prompt files from the command line on your Mac, you can also …
Read MoreIf you have a MacBook, keep reading, otherwise this may not interest you. In addition to creating temporary prompt files from the command line on your Mac, you can also …
Read MoreUsing the ‘say’ command, you can utilize the MAC OS built in text-to-speech engine to create a prompt file suitable for uploading directly to UCCx. I have started using this …
Read MoreCisco Contact Center Express (CCX) server has very strict requirements for audio prompt format. Unlike Communications Manager, which converts prompts automatically during upload, you must convert prompt files to the …
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