The following SQL command will output a table reflecting current agent skill assignments. run uccx sql db_cra select s.skillname, rsm.competencelevel, r.resourceLoginID, r.extension, r.resourceFirstName, r.ResourceLastName,t.teamname from skill s inner join resourceskillmapping …
Read MoreRecently had an issue working with a CCE engineer trying to configure a SIP server group in SPOG 12.5 for a couple of CUBE routers. Turns out SPOG requires the …
Read MoreStarting with IOS 16.10, Cisco requires Smart Licensing registration for Cisco CUBE. Failure to register the device with a Smart Licensing token will result in the evaluation period expiring and …
Read MoreOne of our clients has a IVR based bid system which allows callers to place bids for services over the phone. The IVR application validates the identity of the caller, …
Read MoreThe configuration parameters below, in most situations, should allow for safe debugging of voice related issues on production routers. Debug output will be logged locally and can be retrieved with …
Read MoreHere is a Python CLI script I created to use as part of a quick discovery process for CUCM upgrades. Note, I am not a programmer by trade and just …
Read More* Update: I re-formated the code below at ~4pm EDT on 2/28/2018 so if you copied and pasted the code prior to that time, you may have encountered errors. Python …
Read MoreI’ve been looking for a step-by-step process for installing and configuring Python to use with AXL requests on either of my laptops (MacOS and Windows), but haven’t had much success …
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I love that I’m able to use my Macbook Pro to perform most tasks related to Cisco UC installs and upgrades these days. Whether it’s using Jabber for Mac, Firefox …
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Over the years, I’m sure we’ve all had requests to perform ANI based inbound call routing on Cisco Communications Manager. Prior to CUCM 8.x, this wasn’t possible within Communications Manager; …
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