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Rebooting CUCM servers, verifying system status and database replication

To preempt potential fallout from UC server reboots, I’ll outline the process for rebooting the servers, as well as verifying services states and database replication between the Publisher and subscriber …

Communications Manager

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Rebooting CUCM servers, verifying system status and database replication

To preempt potential fallout from UC server reboots, I’ll outline the process for rebooting the servers, as well as verifying services states and database replication between the Publisher and subscriber …

Installing CA Signed Certs on CUCM

Contact Center

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CCX Scripting Series – Are there agents Logged-In or Ready?

In a contact center environment, customers quite often want to perform custom call routing when either there are no agents in a ready state, or if there are no agents …

CCX Scripting Series – “Are you still there?”

CCX Scripting Series – Reactive Debugging

CCX Scripting Series – Validating a Script