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Rebooting CUCM servers, verifying system status and database replication

To preempt potential fallout from UC server reboots, I’ll outline the process for rebooting the servers, as well as verifying services states and database replication between the Publisher and subscriber …

Installing CA Signed Certs on CUCM

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CCX Scripting Series – Are there agents Logged-In or Ready?

In a contact center environment, customers quite often want to perform custom call routing when either there are no agents in a ready state, or if there are no agents …