CCX Scripting Series – Terminating a Contact
Another common scripting issue I’ve encountered has to do with the way CCX scripts are configured to TERMINATE a contact. More often than not, I’ve seen script authors configure a …
Read MoreAnother common scripting issue I’ve encountered has to do with the way CCX scripts are configured to TERMINATE a contact. More often than not, I’ve seen script authors configure a …
Read MoreOne of the most common scripting issues I’ve seen has to do with the way CCX scripts are configured to accept a contact. More often than not, I’ve seen script …
Read MoreWith the move to Linux for the operating system on UCCx version 8 and higher, the process for accessing the UCCx database for real-time statistics has changed. To gain off …
Read MoreWith the release of Unified Contact Center Express, Cisco has bundled in a new contact center reporting application called Cisco Unified Intelligence Center. Though the application is available in UCCx …
Read MoreIf you have a MacBook, keep reading, otherwise this may not interest you. In addition to creating temporary prompt files from the command line on your Mac, you can also …
Read MoreHere’s a list of Cisco product documentation roadmaps for most Cisco UC applications.
Read MoreJust a few reminders and direct links to the Cisco UC on UCS doc wiki. Disable LRO on VMWare 4.x Team the NICs and route by IP hash Set virtual …
Read MoreIf you have a MacBook, keep reading, otherwise this may not interest you. In addition to creating temporary prompt files from the command line on your Mac, you can also …
Read MoreUsing the ‘say’ command, you can utilize the MAC OS built in text-to-speech engine to create a prompt file suitable for uploading directly to UCCx. I have started using this …
Read MoreCisco Contact Center Express (CCX) server has very strict requirements for audio prompt format. Unlike Communications Manager, which converts prompts automatically during upload, you must convert prompt files to the …
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