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Contact Center Express / Mac & iOS / UCCX Scripting

Converting UCCx prompt files on Mac

November 20, 2012 - by Admin User - Leave a Comment

If you have a MacBook, keep reading, otherwise this may not interest you. In addition to creating temporary prompt files from the command line on your Mac, you can also …

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Contact Center Express / Mac & iOS / Slideshow / UCCX Scripting

Generating CCITT u-Law prompt files for UCCx from a Mac

November 7, 2012 - by Admin User - Leave a Comment

Using the ‘say’ command, you can utilize the MAC OS built in text-to-speech engine to create a prompt file suitable for uploading directly to UCCx. I have started using this …

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Mac & iOS

MAC – Flush DNS cache

September 7, 2012 - by Admin User

On an MS Windows machine, you can clear the local DNS cache with the following command: ipconfig/flushdns or ipconfig /flushdns The equivalent command on a Mac OSX machine is: sudo …

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Mac & iOS / Slideshow

Adding static routes to Mac OS X

September 28, 2011 - by Admin User

I quite often encounter situations where I am restricted from accessing the internet via wired connections, but also have access to a guest wireless network for internet access. In situations …

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Useful Cisco Links

All of the links below are sourced from the Cisco Tools Catalog (found here).


Collab Solutions Analyzer
Bug Search Tool
Device Coverage Checker
Dialed Number Analyzer for CUBE
Product Upgrade Tool
Software Downloads
IOS Capture Config Generator
DSP Calculator

Cisco UC Virtualization Sizing

All of the links below are sourced from the Cisco UC on UCS Wiki Supported Applications page (found here).


CUCM Virtualization Specs
CUCXN Virtualization Specs
UCCX Virtualization Specs
CER Virtualization Specs
CUACA Virtualization Specs
IM&P Virtualization Specs

Generic Links

CNAM Database Lookup
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