CCX Scripting Series – Terminating a Contact
Another common scripting issue I’ve encountered has to do with the way CCX scripts are configured to TERMINATE a contact. More often than not, I’ve seen script authors configure a …
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CCX Scripting Series – Accepting a Contact
One of the most common scripting issues I’ve seen has to do with the way CCX scripts are configured to accept a contact. More often than not, I’ve seen script …
Read MoreUCCx 9.x Wallboard Setup
With the move to Linux for the operating system on UCCx version 8 and higher, the process for accessing the UCCx database for real-time statistics has changed. To gain off …
Read MoreMGCP settings for CUCM integration with Xmedius
For Xmedius/Sagecom t38 integrations via MGCP with Unified Communications Manager, change the default values for the following service parameters to 25 seconds. H245 TCS Timeout Media Exchange Interface Capability Timer …
Read MoreEnabling CUIC in Cisco UCCx 9.x
With the release of Unified Contact Center Express, Cisco has bundled in a new contact center reporting application called Cisco Unified Intelligence Center. Though the application is available in UCCx …
Read MoreUnity Connection Mailbox Quotas
Unity Connection calculates mailbox quotas in terms of disk usage as opposed to storage/recording time. In terms of disk space, a g.711 message consume approximately 480K of disk space. Here’s …
Read MoreLoad Jabber profile pics from a webserver
Insert the following lines into your jabber-config.xml file. Set the URL within <PhotoUriWithToken> tag to point to the webserver storing your images. <PhotoUriSubstitutionEnabled>true</PhotoUriSubstitutionEnabled> <PhotoUriSubstitutionToken>sAMAccountName</PhotoUriSubstitutionToken> <PhotoUriWithToken>http://www.domain.com/staff_images/sAMAccountName.jpg</PhotoUriWithToken> Upload the revised jabber-config.xml file …
Read MoreConverting prompts on an Mac for use with UCCx
If you have a MacBook, keep reading, otherwise this may not interest you. In addition to creating temporary prompt files from the command line on your Mac, you can also …
Read MoreExtension Mobility Service URLs
Base service URL: http://xxx.xxx.xxx.xxx:8080/emapp/EMAppServlet?device=#DEVICENAME# parameters: none Embedding username and PIN within URL: http://xxx.xxx.xxx.xxx:8080/emapp/EMAppServlet?device=#DEVICENAME# parameters: seq, userid Logout a user without prompting for confirmation: http://xxx.xxx.xxx.xxx:8080/emapp/EMAppServlet?device=#DEVICENAME#&doLogout=true parameters: none jklhkl …
Read MoreCisco UC Product Documentation Roadmaps
Here’s a list of Cisco product documentation roadmaps for most Cisco UC applications.
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