Backing up Sagecom / Xmedius fax server
From this link. Managing the Services This section shows how to easily and quickly stop or start the services of the fax server. As an alternative to the use of …
Read MoreFrom this link. Managing the Services This section shows how to easily and quickly stop or start the services of the fax server. As an alternative to the use of …
Read MoreCisco Agent Desktop: http://{server address}:6293/TUP/CAD/Cisco%20Agent%20Desktop.msi Cisco Supervisor Desktop: http://{server address}:6293/TUP/CAD/Cisco%20Supervisor%20Desktop.msi
Read MoreEver notice after hearing your professionally (or casually) recorded menu prompt, a nagging system voice asks “Are you still there?”. This happens because, by default, the menu prompt step in …
Read MoreCisco IP Phone Agent allows an agent to login to their agent account via an IP phone service. The IP Phone Agent is the only client available in Contact Center …
Read MoreReactive debugging is useful in troubleshooting failures or unexpected behaviors within an application script. Reactive debugging allows you to review step by step processing of the script and assess the …
Read MoreIf you need to view the file sizes on a Cisco UC filesystem (e.g. Communications Manager, or Contact Center Express), you can execute the following command: admin: file list tftp * …
Read MoreValidating a new script file using the UCCX Script Editor can aid in reducing potential issues during implementation as it will “validate” all script steps have been configured and variable …
Read MoreStarting with the first version of the linux based Unified Contact Center Express application (v8.0), system prompts were embedded in the linux operating system and are not accessible from the …
Read MoreI had a client request to route (or stop routing) calls to a CSQ at more granular increments than the 15 minute intervals provided by the CCX Script Editor. The …
Read More*NOTE: This article does not address best practices, but merely the specific tasks associated with the objective. Refer to the Cisco Unified Contact Center Express SRND for best practices. There …
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