For UCM 5.x and later, you have to download files from the ssh or console command line to an SFTP server.
You can find the location of the image file by searching for the file from the TFTP File Management screen under the OS Administration page. You can then download that file via the command line with the following command:
file get tftp {filepath\filename}
Note that even though you use the tftp command it will prompt you for the sftp server info.
Don’t forget to also download and update the appropriate RingList.xml file for ringtones, and for background images download and update the List.xml file. Once updated, the files and images/ringtones must be uploaded to every server in the cluster.
Additional information on creating custom ringtones and background images can be found in “Customizing the Cisco Unified IP Phone” section of the appropriate Unified Communications Manager IP Phone Administration Guide for the specific phone model and UCM version in your environment.
