To preempt potential fallout from UC server reboots, I’ll outline the process for rebooting the servers, as well as verifying services states and database replication between the Publisher and subscriber …
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Just a quick overview of the process for installing CA signed certs on CUCM. Certs can be signed for a public CA, which would essentially allow the certs to be …
Read MoreJabber downloads and stores local configuration files in the following locations: Mac OSX /Users/{username}/Library/Application Support/Cisco/Unified Communications/Jabber/CSF/Config Windows XP/7/10 c:\users\{username}\AppDate\Roaming\Cisco\Unified Communications\Jabber\CSF If Jabber won’t fully reset when doing a Reset Jabber …
Read MoreNetwork requirements for InformaCast speakers: 10/100 Ethernet port with Power over Ethernet (802.3af), Class 2 or 3 (depending on speaker model). LED Signs require PoE+ (802.3at), Class 4. DHCP service …
Read Morecontroller t1 0/1/0 clock source line primary ! controller t1 0/1/1 clock source line secondary ! network-clock synchronization automatic network-clock input-source 1 controller T1 0/1/0 network-clock input-source 2 controller T1 …
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I ran into an issue recently where the reactive debugger in the UCCX script editor wouldn’t get triggered when listening for a new call. In my instance, the script path …
Read MoreWhen upgrading to Cisco UC version 10.x or higher, from version 9.x or earlier, you are required to change the vNIC adapter type from “Flexible” to “VMXNET 3”. There are …
Read MoreI’ve needed to identify which drive array ESXi was installed on and wasn’t sure how to determine this. In vSphere, select the host you want to check, click Configuration >> …
Read MoreMusic on hold – everyone takes for granted that their old digital PBX had a 3.5 mm Audio input jack for hooking up your mp3/music device for on hold music. …
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In a contact center environment, customers quite often want to perform custom call routing when either there are no agents in a ready state, or if there are no agents …
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