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Communications Manager / Slideshow

Rebooting CUCM servers, verifying system status and database replication

November 3, 2017November 4, 2017 - by IPT Admin - Leave a Comment

To preempt potential fallout from UC server reboots, I’ll outline the process for rebooting the servers, as well as verifying services states and database replication between the Publisher and subscriber …

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Communications Manager / Slideshow

Installing CA Signed Certs on CUCM

December 8, 2016October 27, 2017 - by Admin User

Just a quick overview of the process for installing CA signed certs on CUCM. Certs can be signed for a public CA, which would essentially allow the certs to be …

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Collab Edge / Jabber

Jabber client configuration file local cache

December 8, 2016October 27, 2017 - by Admin User

Jabber downloads and stores local configuration files in the following locations: Mac OSX /Users/{username}/Library/Application Support/Cisco/Unified Communications/Jabber/CSF/Config Windows XP/7/10 c:\users\{username}\AppDate\Roaming\Cisco\Unified Communications\Jabber\CSF If Jabber won’t fully reset when doing a Reset Jabber …

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Communications Manager

InformaCast Speakers – Network Requirements

June 14, 2016 - by Admin User

Network requirements for InformaCast speakers: 10/100 Ethernet port with Power over Ethernet (802.3af), Class 2 or 3 (depending on speaker model). LED Signs require PoE+ (802.3at), Class 4. DHCP service …

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Uncategorized

Cisco 4300 T1 controller configuration

April 7, 2016 - by Admin User

controller t1 0/1/0 clock source line primary ! controller t1 0/1/1 clock source line secondary ! network-clock synchronization automatic network-clock input-source 1 controller T1 0/1/0 network-clock input-source 2 controller T1 …

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Uncategorized

CCX Scripting Series – Reactive debug doesn’t trigger on new call

December 11, 2015October 27, 2017 - by Admin User

I ran into an issue recently where the reactive debugger in the UCCX script editor wouldn’t get triggered when listening for a new call. In my instance, the script path …

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VMWare

Changing VMWare vNIC from flexible to vmxnet3

October 22, 2015 - by Admin User

When upgrading to Cisco UC version 10.x or higher, from version 9.x or earlier, you are required to change the vNIC adapter type from “Flexible” to “VMXNET 3”. There are …

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Uncategorized

Which device is VMWare ESXi installed on?

September 23, 2015 - by Admin User

I’ve needed to identify which drive array ESXi was installed on and wasn’t sure how to determine this. In vSphere, select the host you want to check, click Configuration >> …

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Communications Manager / IOS

Streaming Multicast MOH (Music On Hold)

May 19, 2015 - by Andrew

Music on hold – everyone takes for granted that their old digital PBX had a 3.5 mm Audio input jack for hooking up your mp3/music device for on hold music. …

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Slideshow / UCCX Scripting

CCX Scripting Series – Are there agents Logged-In or Ready?

May 19, 2015November 4, 2017 - by Admin User

In a contact center environment, customers quite often want to perform custom call routing when either there are no agents in a ready state, or if there are no agents …

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Latest Posts

Using MacOS built-in SFTP server

February 4, 2018February 4, 2018

Communications Manager ANI based call routing

January 24, 2018January 24, 2018

Rebooting CUCM servers, verifying system status and database replication

November 3, 2017November 4, 2017

Installing CA Signed Certs on CUCM

December 8, 2016October 27, 2017

CCX Scripting Series – Are there agents Logged-In or Ready?

May 19, 2015November 4, 2017

Useful Cisco Links

All of the links below are sourced from the Cisco Tools Catalog (found here).


Collab Solutions Analyzer
Bug Search Tool
Device Coverage Checker
Dialed Number Analyzer for CUBE
Product Upgrade Tool
Software Downloads
IOS Capture Config Generator
DSP Calculator

Cisco UC Virtualization Sizing

All of the links below are sourced from the Cisco UC on UCS Wiki Supported Applications page (found here).


CUCM Virtualization Specs
CUCXN Virtualization Specs
UCCX Virtualization Specs
CER Virtualization Specs
CUACA Virtualization Specs
IM&P Virtualization Specs

Generic Links

CNAM Database Lookup
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