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Slideshow / Unity Messaging

Unity Connection Mailbox Quotas

October 15, 2013 - by Admin User

Unity Connection calculates mailbox quotas in terms of disk usage as opposed to storage/recording time.  In terms of disk space, a g.711 message consume approximately 480K of disk space.  Here’s …

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Communications Manager / Contact Center Express / Slideshow / Unity Messaging

Cisco UC on UCS Info

December 13, 2012 - by Admin User - Leave a Comment

Just a few reminders and direct links to the Cisco UC on UCS doc wiki. Disable LRO on VMWare 4.x Team the NICs and route by IP hash Set virtual …

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Contact Center Express / Mac & iOS / Slideshow / UCCX Scripting

Generating CCITT u-Law prompt files for UCCx from a Mac

November 7, 2012 - by Admin User - Leave a Comment

Using the ‘say’ command, you can utilize the MAC OS built in text-to-speech engine to create a prompt file suitable for uploading directly to UCCx. I have started using this …

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Communications Manager / Slideshow

Sample jabber-config.xml file

November 7, 2012 - by Admin User - Leave a Comment

The file below will enable EDI, which utilizes Active Directory for directory services. The file also disables the ‘Phone Options’ sidebar option in Jabber and tells Jabber to use the …

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Contact Center Express / Slideshow / UCCX Scripting

Converting prompt files for UCCx

June 10, 2012 - by Admin User

Cisco Contact Center Express (CCX) server has very strict requirements for audio prompt format. Unlike Communications Manager, which converts prompts automatically during upload, you must convert prompt files to the …

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Slideshow / Uncategorized

Use Mac Terminal app for Cisco console access

December 4, 2011 - by Admin User

Rather than buy a costly terminal emulator application such as ZOC or SecureCRT for basic console access to Cisco devices, you can use the built-in Terminal application to access Cisco …

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Communications Manager / IOS / Slideshow

Change calling number over SIP trunk

October 6, 2011 - by Admin User

Many SIP trunk providers will require you to send outbound caller-id as a number within the range of DID numbers assigned to your trunk; however, a few providers will allow …

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Mac & iOS / Slideshow

Adding static routes to Mac OS X

September 28, 2011 - by Admin User

I quite often encounter situations where I am restricted from accessing the internet via wired connections, but also have access to a guest wireless network for internet access. In situations …

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Communications Manager / Slideshow

Downloading MOH files from UCM 5/6/7/8+

August 17, 2011 - by Admin User

With the current versions of Communications Manager systems being linux appliances, admins no longer have direct access to the filesystem to copy files such as background images or music on …

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Slideshow / Uncategorized

Cisco UC 8.5 Support Documentation

July 19, 2011 - by Admin User

Here’s a list of links to the support home pages for various Cisco UC 8.5 applications:

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Useful Cisco Links

All of the links below are sourced from the Cisco Tools Catalog (found here).


Collab Solutions Analyzer
Bug Search Tool
Device Coverage Checker
Dialed Number Analyzer for CUBE
Product Upgrade Tool
Software Downloads
IOS Capture Config Generator
DSP Calculator

Cisco UC Virtualization Sizing

All of the links below are sourced from the Cisco UC on UCS Wiki Supported Applications page (found here).


CUCM Virtualization Specs
CUCXN Virtualization Specs
UCCX Virtualization Specs
CER Virtualization Specs
CUACA Virtualization Specs
IM&P Virtualization Specs

Generic Links

CNAM Database Lookup
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