This error usually occurs when SQL authentication is enabled on the SQL server on the IPCCx/UCCx server. It can be resolved by modifying the hrconfig.ini file on each client workstation that’s running the Cisco Historical Reports client.
Find this section below and change “AUTH=” to “AUTH=1”. Save the file and restart the reporting client:
;AUTH specifies the authentication mode to use while connecting to the database.
;Use one of the following values:
;1 – Windows NT Authentication
;2 – Mixed Mode Authentication
AUTH=
